Refund Policy

This Refund Policy explains how refunds and cancellations are handled for services provided by NexLink Technologies LLC. Because services are custom and scoped individually, the terms of your written quote or agreement take priority if they differ from this policy.

Our services, including assessments, configuration, consulting and technical support, are tailored to each customer. Fees are based on the agreed scope of work, and time and resources are committed when work begins.

If you cancel a confirmed engagement before any work has started, any deposit paid will be refunded, less any non-recoverable costs already incurred on your behalf, such as equipment orders or license purchases.

If you cancel after work has started, you will be responsible for the portion of work completed and costs incurred up to the cancellation date. Any unused prepaid amount for work not yet performed will be refunded.

Fees for services that have been performed and delivered as described in the agreed scope are generally non-refundable. If you believe a service was not delivered as agreed, contact us within 14 days of completion so we can review the matter and, where appropriate, correct the work at no additional charge.

Equipment, software licenses and subscriptions obtained from third parties are subject to the refund and return policies of the seller or manufacturer. Special-order and opened items may be non-returnable. We will help coordinate returns where possible but cannot guarantee refunds the vendor does not provide.

Time already performed on hourly or consulting engagements is non-refundable. Prepaid blocks of time that have not been used may be refunded on written request.

To request a refund or cancellation, contact us at eric.oconnor@nexlinktech.net or 734-969-5283 with your name, company and a description of the engagement. We will respond with a decision and any next steps.

Approved refunds are issued to the original payment method or by another agreed method. Processing times depend on the payment provider.

We may update this Refund Policy from time to time. The version posted on this page at the time of your engagement applies unless your written agreement states otherwise.